kinderhotels, das Original seit 1988
Heidi-Hotel - The children's and hiking hotel in the Carinthian mountains

Data processing

Personal data that you have transmitted to us via our website or e-mail will only be processed for correspondence with you and only for the purpose for which you have made your data available to us.

We assure you that your personal data will not be passed on to third parties unless this is required by law.

Users are advised that if they refuse to provide their personal data, they will not be able to use certain services on this website (e.g. newsletters, bookings, etc.).

Data storage

The data provided to us will only be stored until the purpose for which it was entrusted to us has been fulfilled. If statutory retention periods must be observed, these will be complied with. If you no longer agree to the storage of your personal data, we will delete the stored data at your request. If your personal data has changed, we will correct it after informing you.


Cookies are small text files that enable the personal data controller to compare new and old website visitors and to understand how users use the website. The collection of this data through the use of cookies is used to make the use of the website more pleasant and efficient. Cookies do not harm your computer and do not contain viruses.

You can find out more about cookies here:

In your browser settings (e.g. Internet Explorer, Safari, Firefox, Chrome), you can specify which cookies you want to allow or reject. Where exactly you can find these settings depends on your browser. You can find the relevant settings using your browser's help function.

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Further information can be found on the Google website at

Google Adwords Remarketing

This website uses cookies for the purpose of targeting visitors via remarketing campaigns with online advertising at a later point in time in the Google advertising network. To place remarketing ads, third-party providers such as Google use cookies based on a visit to this website. As a user, you have the option of deactivating the use of cookies by Google by visiting the Google deactivation page at .

Use of social plugins:

Plugins from the following social networks are used on our pages:

  •, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo.
  •, which is operated by YouTube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA ("YouTube"). The plugins are marked with the YouTube logo.

When you access a website via our website in which one of the aforementioned social plugins is integrated, your browser establishes a direct connection with the respective Facebook/YouTube servers. We therefore have no influence on the scope of the data that Facebook/YouTube collects with the help of the plugin and therefore inform you according to our level of knowledge:

By integrating the plugin, Facebook/YouTube receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook/YouTube at the same time, Facebook/YouTube can assign the visit to your Facebook/YouTube account. If you interact with the plugins, for example by leaving a comment, the corresponding information is transmitted directly from your browser to Facebook/YouTube and stored there. If you are not a member of Facebook/YouTube , there is still the possibility that Facebook/YouTube will find out your IP address and store it when you interact with the plugins.

The purpose and scope of the data collection and the further processing and use of the data by Facebook/YouTube as well as your rights in this regard and setting options to protect your privacy can be found in the data protection information of the respective (social) network Facebook/YouTube in the respective valid form. To be found at:

If you do not want Facebook/YouTube to collect data about you via our website, you should log out of Facebook/YouTube before visiting our website.

Your rights, in particular the right to object

If you have any questions or concerns about our privacy policy, please contact us. Send us a message (see below for contact details).

You can of course ask Heidi-Hotel Falkertsee GmbH what data about you is processed by Heidi-Hotel Falkertsee GmbH, where this data comes from, what it is used for and to whom it is transmitted. You can, of course, also correct incorrect data or have data processed inadmissibly deleted. The provisions of the Data Protection Act apply.

Heidi-Hotel Falkertsee GmbH is entitled to amend the privacy policy from time to time. If significant changes are made, a corresponding notice will be published on our website together with the updated version of the privacy policy.

You can assert your rights to information, correction, deletion or blocking against Heidi-Hotel Falkertsee GmbH at any time. If you wish to assert your rights, in particular if you wish to revoke your consent to the collection, storage or use of your personal data by Heidi-Hotel Falkertsee GmbH for the future, please contact us informally by e-mail or by post:

HEIDI-HOTEL Falkertsee GmbH 

Falkertsee 2 
9564 Patergassen 
Data protection coordinator: Julia Köfer