kinderhotels, das Original seit 1988
Heidi-Hotel - The children's and hiking hotel in the Carinthian mountains
  • 4 Smileys children's hotel

    This is the internal categorization of children's hotels
    Criteria are e. g:

    • Children's play area completely separated from traffic
    • Spacious rooms and apartments
    • Baby monitor can be switched on in every room
    • Possibility to hang laundry in the bathroom and/or on the balcony
    • Catering area for children
    • Children's table once a day with supervision five days a week
    • Large play area in keeping with the hotel
    • Family programs
    • Child or baby care staff
    • the most important difference to the children's hotels with 5 Smileys is that those are exclusively for families with children.
  • Allergy bedding

    Fortunately, the household dust mite cannot survive at altitudes above 1,700m sea level as the air is too dry. The same is true for mosquitoes and ticks because it is never humid. A range of special microfiber blankets and pillows ensure hotel guests sleep comfortably without worrying about triggering their allergies to downs.

  • Alm inclusive package
    • Large gourmet breakfast buffet - probably the best on the mountain
    • Lunch snack featuring regional tidbits
    • Pastry hour in the afternoon and coffee specialties for those with a sweet tooth
    • 4-course menu to choose from with traditional, regional or light, healthy or vital vegetarian dishes and crispy salad buffet
    • Our hotel restaurant offers gluten and lactose free, vegetarian and food allergy sensitive menu choices and caters to other special dietary requirements.
    • Culinary themed buffets featuring farmers fare, strudel, ice-cream delicacies, spareribs, barbeques and our popular gala menu
    • Fresh fruit whenever you like
    • Free beverages from the juice bar
    • Falkert’s Bergquelle & Perlfrisch from the water fountain

    to all inclusive services

  • Check-in and check-out times

    Your room is available from 2:00 pm
    On departure day you should vacate your your room by 11:00 am so the cleaning service can prepare the room before the arrival of the next guest.

    You start your booked Alm inclusive package with the lunch snack on the day of arrival OR end it with the lunch snack on the day of departure. You are welcome to book a lunch snack in addition.

    Subject to availability, your room/apartment is available for an early check-in or late check-out for an additional charge.

  • Hotel room facilities

    All our rooms have the same facilities and differ only in size: bath or shower, WC, hairdryer, TV, telephone, safe and bathrobe.

    To the rooms & suites

  • Baby monitor

    These are available at reception and are programmed to your cell phone number. When your child cries, your cell phone rings.

    However, the easiest way "nowadays" is to use apps (e.g. Babyphone 3G), with which you can monitor your child's sleep from one mobile device to another.

  • Balcony

    All rooms with lake view also have a balcony.

  • Realm of Beauty appointments

    You can book in advance from the comfort of your own home by email. You can find an overview of our wellness treatments here.

    You will receive confirmation of the treatment appointments when you check in. At the hotel, you can make your reservation at reception.

    Download beauty folder

  • Check In/Check Out

    Your check-in on the day of arrival is guaranteed from 2 pm
    On the day of departure we ask you to vacate your room by 11 am

  • Privacy policy

    Personal data may be collected when you contact us, for example when you visit our website, when you request, book or purchase services or when you call us. Please take a moment to read our privacy policy, which informs you that Heidi-Hotel Falkertsee GmbH handles your personal data with the utmost sensitivity and in compliance with the law.

  • Restaurant times

    A table in the hotel restaurant is reserved with your booking.

    Breakfast: 07:30 - 10:00 am
    Lunch snack: 12:30 - 1:30 pm
    Pastry time: 3:30 - 4:30 pm
    Children's table: 5:45 pm as part of childcare (currently not taking place)
    Evening menu/buffet/children's buffet: 6:00 - 8:00 pm

  • Airport/railway station

    Transfer for an extra charge is available from Klagenfurt airport, Spittal/Millstättersee train station or St Veit or Villach train station (each approx. a 60 minutes' drive).
    Please let us know your arrival details at least 7 days before arrival.

    (Airport Ljubljana, Salzburg, Graz on request!)

  • Cots

    Are provided in our room if you are traveling with a baby.

  • Dogs

    Are permitted in the lobby, in the hotel bar and in your room. They are not allowed in the restaurant and the pool area. The cleaning fee for your room is EUR 20 /day per dog.

  • Internet

    Free WiFi in the hotel lobby and in the bar area.

  • Childcare

    Great fun with super baby and childcare at least 6 days a week with a varied indoor and outdoor program.

  • Child safety locks

    Are already integrated in the sockets in all rooms.

  • Strollers / Sledges

    no need to bring them from home. Hotel guests are welcome to use 5 buggies in summer and 10 children's sledges in winter free of charge.

  • Non-smoking hotel

    The entire hotel is a non-smoking area for the sake of the children.

  • Panorama indoor pool

    Open daily from 7 am to 9 pm
    Impressive panoramic indoor pool with children's slide, counter-current system and waterfall
    Fun children's splashing area with Heidi children's sauna and steam bath

  • Parking area

    Available free of charge directly in front of the hotel

  • Regional food

    In times when a healthy and natural diet is increasingly important for many people, we are furtunate to be able to offer our guests natural products from the region.

    Venison: from the forests of the Köfer family's private hunting grounds
    Beef: from the Nockberge Biosphere Park
    Pork: from the Schwoager farm in Plaß
    Trout: from Lake Falkertsee
    Ice cream: handmade by the Huber farmer in Saureggen

  • Travel cancellation insurance

    And if something unforeseen happens? Your booking confirmation includes a link to take out travel cancellation insurance from Europäische Reisestornoversicherung. 

    Cancellation of your hotel stay in the event of illness or accident is covered.

  • Ski school

    We closely cooperate with the Falkert ski school A ski instructor visits the Heidi Hotel every Sunday to give our gueststhe most relevant information. Ski instruction can also be booked directly on the spot. The group ski courses are scheduled from 9:30 am to 12:30 pm from Monday through Friday. Even the youngest guests are professionally taken care of by instructors who come to our hotel and teach them their first turns in the snow on the hotel's own ski lawn right next to the terrace. The older ones take the fun skidoo taxi transfer back and forth to the ski school just 200m away.

    Private lessons can arranged at any time.

  • Cancellation conditions

    In view of the current situation, we would like to accommodate you with our cancellation/deposit regulations (as of 20.01.2021)

    You have the possibility to cancel or postpone free of charge up to 14 days before arrival (processing fee € 73,--).

    Up to 2 weeks before arrival (14 - 8 days) 30% of the travel price will be retained as a cancellation fee.

    Up to 1 week before arrival (0 - 7 days), 100% cancellation fee will be charged for bookings of 1 - 3 nights. For bookings of 4-7 nights, 4 full nights will be charged. For bookings of 8 nights or more, 6 full nights will be charged.

    In the event of late arrival / early departure, the entire stay will be charged on each travel date.

    The place of jurisdiction is Klagenfurt.

    You have the option to cancel free of charge up to 2 days before arrival

    if there is a travel warning or an accommodation ban for the province of Carinthia

    In this case you will receive your deposit minus the processing fee of € 73,-- refunded or a voucher in the amount of the entire deposit, which you can redeem another time with us. This voucher never expires.

    Changed cancellation conditions for vouchers and cooperation offers and New Year's Eve bookings.

  • Vital Alm

    Open daily from 2 to 7 pm

    Infrared sauna for two people with color therapy
    Brine steam bath with detoxifying and detoxifying effect
    Herbal bath with soothing herbs from the alpine pasture
    Swiss stone pine sauna with the pleasant fragrance of Swiss stone pine
    Original Finnish outdoor log cabin sauna by the mountain lake
    Kneipp pond to cool off
    Genuine Swedish hot tub under the clear blue sky with heated mountain water (extra charge)
    Relaxation room with panoramic views of the Carinthian mountains, with open fireplace, waterbeds, hay beds and loungers
    Refreshing mountain spring water and tea bar
    Soothing alpine wellness treatments and massages (for a fee)
    Professional cosmetic treatments to pamper yourself (extra charge)
    Cosy bathrobes in all sizes for the duration of your stay
    Rental spa basket with sauna and bath towels

  • Payment methods

    A deposit of 30% of the total price according to the reservation confirmation is due within 7 days of booking. The remaining amount is payable on departure by EC-Card/Maestro (D, CH, A), Mastercard, Visacard or cash.