answered quickly
Fortunately, house dust mites cannot survive at altitudes above 1,700 metres above sea level. The air is too dry. The same applies to mosquitoes and ticks, as it is never humid. For those with a down allergy, we have special microfibre duvets and pillows.
Your room will be ready for you from 3.00 pm.
We ask that you vacate your room by 11.00 am so that we can clean it for the next guest.
Your booked ‘Alm-Inclusive’ package begins with a midday snack on the day of arrival OR ends with a midday snack on the day of departure. You are welcome to book a midday snack as an extra.
Depending on the availability of your room or flat, we can also offer early check-in or late check-out for an additional charge.
All our rooms have the same facilities and differ only in size: bath or shower, toilet, hairdryer, TV, telephone, safe and bathrobe.
These days, the easiest way is to use apps (e.g. Babyphone 3G), which allow you to monitor your children whilst they’re asleep from one mobile device to another.
We provide bathrobes in every guest’s room. Children are also given sizes appropriate to their age. For babies and toddlers, there are cosy Heidi hooded towels.
We want you all to feel at home in our hotel. The bar area and hotel lobby are therefore ‘bathrobe zones’ until 5 pm (excluding the dining rooms).
You can book in advance by email from the comfort of your own home. You can find an overview of our wellness treatments here.
You’ll receive confirmation of your treatment times when you check in. At the hotel, please make your booking at reception.
Check-in time on the day of arrival: from 3 pm
Check-out time on the day of departure is by 11.00 am
When you contact us, personal data may be collected; for example, when you visit our website, when you enquire about, book or purchase services, or when you telephone us. Please take a moment to read our privacy policy, which explains that Heidi-Hotel Falkertsee GmbH handles your personal data with the utmost care and in accordance with the law.
We are happy to offer alternatives for various dietary requirements and intolerances at main meals, e.g. vegetarian, vegan, gluten-free or lactose-free. Please let us know your requirements at the time of booking or, at the latest, a few days before arrival.
However, despite taking the utmost care, we cannot completely rule out cross-contamination in our kitchen. We recommend that guests with severe allergies discuss this with us before booking.
When you make your booking, we’ll reserve a table for you in the hotel restaurant.
Breakfast: 7.30 am – 10.00 am
Afternoon snack: 12.30 pm – 1.30 pm
Cake time: 3 .30 pm – 4.30 pm
Dinner menu/buffet/children’s buffet: 6.00 pm – 8.00 pm
Embrace lightness – experience Heidi
Part of the magic of Heidi comes from the interplay
between carefully chosen architecture, light, fabrics, scents, music,
and, above all, the people who work and holiday here.
We warmly invite you to
to contribute just a little bit to this with your holiday wardrobe:
We want you all to feel at home in our hotel. The bar area and hotel lobby are therefore a ‘bathrobe zone’ until 5 pm (excluding the dining rooms).
We also want dinner to be a relaxed and cosy affair.
There’s no need for ties or jackets.
For adults, however, we’d appreciate appropriate, smart casual evening wear: no flip-flops, no tracksuit bottoms – thanks and enjoy!
A transfer service is available for a fee from Klagenfurt Airport, Spittal/Millstättersee railway station, St Veit railway station or Villach railway station (each approx. 60 minutes’ journey time).
Please let us know your arrival details at least 7 days before arrival.
(Ljubljana, Salzburg and Graz airports on request!)
We’ll automatically allocate you a room if you’re travelling with a baby or toddler (under 2 years old).
Dogs are permitted in the lobby, the hotel bar and your room. They are not permitted in the dining room or the pool area. The cleaning fee for your room is EUR 30 per dog per day.
We offer free Wi-Fi throughout the hotel. Please note that the dining areas are mobile-free zones. This also applies to tablets, children’s tablets, etc.
Lots of fun with the brilliant childcare service, available 7 days a week from 9 am to 9 pm, featuring a varied programme of indoor and outdoor activities.
Award-winning children’s meals
Our children’s meals have been tested and developed in collaboration with SIPCAN:
Well-balanced, child-friendly and really tasty. We pay particular attention to using high-quality ingredients, reducing sugar content, adjusting fat and salt levels, and offering plenty of variety – all whilst ensuring the children enjoy their meals.
In addition to the daily changing menus, we have our popular pasta station.
Heidi’s tip: If there’s nothing suitable for your child, please just let us know or choose a main course from the evening menu.
They are already built into the sockets in all the rooms.
You don’t need to bring them with you from home. We have 5 pushchairs for the summer and 10 children’s sledge for the winter, which hotel guests are free to use.
The whole hotel is a non-smoking area, for the children’s sake.
Open daily from 7 am to 9 pm.
Impressive panoramic indoor swimming pool, 31 degrees
with a children’s slide, counter-current system and waterfall
Fun children’s paddling area (33 degrees)
with a ‘Heidi’ children’s sauna and steam room
Available free of charge right outside the hotel
But what if something comes up? Your booking confirmation will include a link to take out travel cancellation insurance with Europäische Reisestornoversicherung.
http://start.europaeische.at/hsp?AGN=05900003
The cover applies to the cancellation of your hotel stay in the event of illness or an accident.
We work in partnership with the Falkert Ski School https://www.heidialm.at/de/winter/skischule-und-skiverleih
You can also book the courses directly here. Group lessons take place weekly from Monday to Friday, from 9.30 am to 12.30 pm. For our youngest beginners, the ski instructors come straight to our hotel, as the lessons take place on our own ski slope next to the terrace. Older children take the fun Skidoo taxi to the ski school, just 200 metres away, and are brought back again afterwards.
You can book private lessons at any time, including at weekends, directly with the ski school: Tel. +43 4275 7190
You may cancel or reschedule your booking free of charge up to 15 days before arrival (administration fee: €73 per room booked).
The place of jurisdiction is Klagenfurt.
We strongly recommend taking out travel cancellation insurance.
Amended cancellation terms apply to vouchers, partnership offers and New Year’s Eve bookings.
Herbal bath and infrared cabin open from 10.00
Open daily from 2 pm to 7 pm:
Infrared sauna for 2 people with colour therapy
Brine steam bath with purifying and detoxifying effects
Herbal bath with soothing herbs from the alpine pastures
Swiss stone pine sauna with the pleasant scent of Swiss stone pine
Authentic Finnish outdoor log cabin sauna by the mountain lake
Kneipp pool for an invigorating dip
Authentic Swedish hot tub under the open sky with heated mountain water (for a fee)
Relaxation room with panoramic views of the Carinthian mountains, featuring an open fireplace, waterbeds, hay beds and loungers
Refreshing mountain spring water and tea bar
Soothing alpine wellness treatments and massages (for a fee)
Cosy bathrobes in all sizes for the duration of your stay
Bath bag on loan, including sauna and bath towels
A deposit of 30% of the total price, as stated in the booking confirmation, is due within 7 days of booking. The remaining balance is payable on departure by EC Card/Maestro (Germany, Switzerland, Austria), Mastercard, Visa or in cash.
A good family hotel should be compact, safe and close to nature.
At the Heidi Hotel, you can expect:
Important: We focus on quality family time together – without sensory overload.
At 1,875 metres above sea level, the air is noticeably clearer and more pleasant.
Advantages:
Ideal for families looking to escape the heat of the south.
For us, that means: a holiday without a care in the world.
Included in the Alm all-inclusive package:
👉 Everything is organised so that you can simply go with the flow.
The Heidi Hotel is situated in Carinthia, in the heart of the Nockberge Biosphere Reserve, and can be reached via the ‘Falkertsee’ regional road.
How to get there:
👉 Perfect for families who want to arrive feeling relaxed.
The adventure begins right on the hotel’s doorstep:
Spending time outdoors instead of screen time.
The combination of:
ensures deep, restful sleep – often from the very first night.
Yes – deliberately.
👉 Whilst the children are being looked after, parents have some proper time to themselves.
For families who:
The Heidi Hotel Falkertsee is situated right in the heart of its own family-friendly ski resort in Carinthia – perfect for a stress-free skiing holiday with children.
Perfect for anyone looking for a relaxing skiing holiday with the family.
Our ski resort is deliberately kept small – a genuine small family-friendly ski resort in Austria.
Here, children can learn to ski without any stress – and parents can relax
And all of this right on the hotel’s doorstep!
Yes – we specialise in skiing holidays for beginners and families.
Perfect for those first turns on the snow.
Yes – the Heidi Hotel is situated at 1,875 metres above sea level in the Nockberge Biosphere Reserve.
👉 This ensures:
is the perfect choice for families looking for a relaxing skiing holiday with children in Austria – with no queues, no stress and right next to the slopes.
Heidi-Hotel Falkertsee
Köfer family
Falkertsee 2
9564 Patergassen
Austria
+43 4275 7222
© Heidi-Hotel Falkertsee 2026
