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Cancellation conditions

In view of the current situation, we would like to accommodate you with our cancellation / deposit regulations (January 20th, 2021)

You have the option of canceling or postponing free of charge up to 14 days before arrival (processing fee € 73.00).

  • Up to 2 weeks before arrival (14 - 8 days), 30% of the travel price will be retained as a cancellation fee.
  • Up to 1 week before arrival (0 - 7 days) a 100% cancellation fee will be charged for a booking of 1 - 3 nights.
  • When booking 4-7 nights, 4 full nights will be billed.
  • When booking 8 or more nights, 6 full nights will be billed.
  • In the event of late arrival / premature travel interruption, the entire stay will be invoiced for each travel date.

The place of jurisdiction is Klagenfurt.

You have the option to cancel free of charge up to 2 days before arrival, if there is a travel warning or an accommodation ban for the state of Carinthia.
In this case, you will be reimbursed your deposit minus the processing fee of € 73 or a voucher for the total deposit that you can redeem with us another time. This voucher never expires.

Changed cancellation conditions for vouchers and cooperation offers and New Year's Eve bookings.

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